Privacy Policy
This Privacy Policy explains how VeyroHost LLC collects, uses, shares, and protects personal information when you use our website and services, including your rights under GDPR, CCPA, and other applicable privacy laws.
1. Introduction
This Privacy Policy ("Policy") describes how VeyroHost LLC, doing business as VeyroHost ("VeyroHost", "we", "us", "our"), collects, uses, discloses, and protects personal information when you visit veyrohost.com, create an account, purchase services, contact support, or otherwise interact with us.
We are committed to transparency about our data practices. This Policy applies to all VeyroHost services, including hosting, domains, email, website builders, and related products. By using our Services, you acknowledge this Policy. If you do not agree, please do not use our Services.
This Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the EU General Data Protection Regulation (GDPR) where applicable to our processing activities.
2. Data Controller
For purposes of applicable data protection law, VeyroHost LLC is the data controller responsible for personal information collected through VeyroHost services.
Contact: VeyroHost LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801. Email: contact@veyrohost.com. Phone: +1 307 855 0563.
3. Information We Collect
We collect information that you provide directly, information generated through your use of our Services, and information from third parties as described below.
Account and identity information
When you register or purchase services, we may collect your name, email address, postal address, phone number, company name, job title, username, password (stored in hashed form), and billing contact details.
Payment information
Payment card numbers and bank details are processed by our PCI-compliant payment processors (such as Stripe). We receive limited payment metadata—transaction IDs, last four digits, billing address, and payment status—but do not store full card numbers on our servers.
Service and technical data
We collect configuration data, domain registrations, DNS records, hosting usage metrics, server logs, IP addresses, browser type, device identifiers, operating system, referral URLs, session timestamps, API calls, and error reports necessary to operate and secure our platform.
Communications
We retain support tickets, live chat transcripts, email correspondence, phone call records where applicable, and feedback you submit through surveys or reviews.
Marketing and analytics data
With your consent where required, we may collect cookie identifiers, advertising IDs, campaign attribution data, and website interaction patterns through analytics tools.
4. How We Collect Information
We collect personal information through multiple channels:
- Directly from you when you register, checkout, submit forms, or communicate with support.
- Automatically through cookies, log files, and similar technologies when you browse our website or use our control panel.
- From payment processors confirming transaction status.
- From domain registries and ICANN-required verification workflows.
- From fraud prevention and security vendors.
- From publicly available sources where relevant to billing verification or abuse prevention.
- From referral partners and affiliates when you arrive through tracked links.
5. Cookies and Tracking Technologies
We use cookies, web beacons, local storage, and similar technologies to operate our website, remember preferences, authenticate sessions, analyze traffic, and measure marketing effectiveness.
Essential cookies are required for account login, shopping cart functionality, and security. Analytics cookies help us understand how visitors use our site. Marketing cookies may be used to deliver relevant advertisements on third-party platforms.
You can manage cookie preferences through your browser settings and, where available, our cookie consent banner. Disabling essential cookies may impair site functionality. For details on specific cookies, contact contact@veyrohost.com.
- Session cookies: maintain login state during your visit.
- Persistent cookies: remember preferences across sessions.
- Analytics cookies: aggregate usage statistics (e.g., page views, conversion funnels).
- Security cookies: detect automated abuse and protect against CSRF attacks.
6. How We Use Personal Information
We use personal information for the following purposes:
- Providing, maintaining, and improving hosting, domain, email, and related services.
- Processing orders, renewals, refunds, and billing inquiries.
- Authenticating users and securing accounts against unauthorized access.
- Sending transactional communications: order confirmations, renewal reminders, security alerts, and service notices.
- Providing customer support and resolving technical issues.
- Detecting, preventing, and responding to fraud, abuse, spam, and security incidents.
- Complying with legal obligations, including ICANN WHOIS requirements, tax reporting, and law enforcement requests.
- Enforcing our Terms of Service and Acceptable Use Policy.
- Conducting analytics to improve products, pricing, and user experience.
- Sending marketing communications where permitted by law and your preferences.
- Managing affiliate and partner programs.
7. Legal Bases for Processing (GDPR)
Where GDPR applies, we process personal data based on one or more of the following legal bases:
- Contract performance: processing necessary to provide Services you purchased.
- Legitimate interests: security, fraud prevention, product improvement, and direct marketing to business customers where balanced against your rights.
- Legal obligation: compliance with tax, registry, and regulatory requirements.
- Consent: marketing emails, non-essential cookies, and optional features where consent is required.
8. How We Share Personal Information
We do not sell personal information as defined under CCPA/CPRA. We share data only as described below:
- Service providers and subprocessors who assist with hosting infrastructure, payment processing, email delivery, customer support tools, analytics, and security monitoring—bound by contractual data protection obligations.
- Domain registries and ICANN-accredited partners for domain registration, WHOIS/RDAP publication, and verification workflows.
- Payment processors to complete transactions.
- Professional advisors (lawyers, accountants, auditors) under confidentiality obligations.
- Law enforcement, courts, or government agencies when required by valid legal process or to protect rights, safety, and property.
- Successors in the event of a merger, acquisition, or asset sale, subject to this Policy.
- With your direction or consent, such as when you authorize third-party integrations.
Subprocessor categories
Our subprocessors may include cloud infrastructure providers, data center operators, CDN providers, email service providers, payment gateways, fraud detection services, and helpdesk software vendors. A current list is available upon request at contact@veyrohost.com.
9. International Data Transfers
VeyroHost is based in the United States. If you access our Services from the European Economic Area (EEA), United Kingdom, or other regions with data transfer restrictions, your information may be transferred to and processed in the United States and other countries where our service providers operate.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on adequacy decisions. You may request information about transfer mechanisms by contacting contact@veyrohost.com.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
- Account data: retained while your account is active and for up to seven (7) years after closure for legal, tax, and dispute resolution purposes.
- Billing records: retained per applicable tax and accounting requirements, typically seven (7) years.
- Support communications: retained for up to three (3) years unless needed for ongoing disputes.
- Server and security logs: typically retained for thirty (30) to ninety (90) days, unless needed for incident investigation.
- Marketing preferences: retained until you opt out or request deletion.
- Domain WHOIS data: retained per ICANN and registry policies, which may require continued publication or escrow deposits.
11. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), access controls, network monitoring, employee training, and vendor security assessments.
No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining strong passwords and securing your account credentials.
If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
12. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of personal information we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of personal information, subject to legal exceptions.
- Portability: receive your data in a structured, machine-readable format where applicable.
- Restriction: request limitation of processing in certain circumstances.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: where processing is based on consent, withdraw at any time without affecting prior lawful processing.
- Opt out of sale/sharing: we do not sell personal information; California residents may opt out of certain sharing for cross-context behavioral advertising where applicable.
How to exercise your rights
Submit requests to contact@veyrohost.com or through your account dashboard where available. We may verify your identity before processing requests. We will respond within the timeframe required by applicable law (typically 30–45 days). You may designate an authorized agent where permitted by law.
13. California Privacy Rights (CCPA/CPRA)
California residents have specific rights under the CCPA and CPRA, including the right to know categories of personal information collected, sources, business purposes, and third parties with whom information is shared.
We do not sell personal information. We do not use sensitive personal information for purposes other than providing Services. We do not discriminate against consumers for exercising privacy rights.
To submit a CCPA request, email contact@veyrohost.com with "California Privacy Request" in the subject line. Include sufficient information to verify your identity.
14. European Privacy Rights (GDPR)
If you are in the EEA or UK, you have the right to lodge a complaint with your local supervisory authority. Our lead supervisory contact for GDPR inquiries is contact@veyrohost.com.
Where we rely on legitimate interests, you may object to processing. Where we rely on consent, you may withdraw consent at any time.
15. Marketing Communications
We may send promotional emails about new features, offers, and educational content where permitted by law. You can unsubscribe using the link in any marketing email or by contacting contact@veyrohost.com.
Transactional and service-related communications (billing, security, renewal notices) are not marketing messages and cannot be fully opted out of while you maintain an active account.
16. Children's Privacy
VeyroHost Services are not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact contact@veyrohost.com and we will take steps to delete such information.
17. Third-Party Links and Services
Our website may contain links to third-party sites, plugins, or integrations. This Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.
Customer websites hosted on VeyroHost infrastructure may implement their own tracking technologies. Customers are responsible for posting appropriate privacy notices on their sites.
18. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Fraud detection systems may flag transactions for manual review.
19. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Where required by law, we will provide additional notice (email or dashboard alert). Continued use after changes constitutes acceptance.
20. Contact Us
For privacy questions, requests, or complaints:
VeyroHost LLC (VeyroHost) — Privacy
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
Email: contact@veyrohost.com
Support: support@veyrohost.com
Phone: +1 307 855 0563