Refund Policy
This Refund Policy describes when refunds are available for VeyroHost hosting, VPS, domains, email, website builders, SSL, and add-on services — including our 30-day money-back guarantee, exclusions, and how to submit a request.
1. Overview
This Refund Policy ("Policy") explains when and how refunds are available for products and services purchased from VeyroHost LLC, doing business as VeyroHost ("VeyroHost", "we", "us").
This Policy supplements our Terms of Service. In the event of a conflict, this Policy governs refund eligibility. By purchasing VeyroHost services, you agree to this Policy.
We strive to be transparent about pricing and renewal rates at checkout. Refunds are evaluated based on product type, purchase date, usage, and the reason for the request.
2. 30-Day Money-Back Guarantee (Hosting)
VeyroHost offers a 30-day money-back guarantee on eligible new hosting purchases, including shared web hosting, WordPress hosting, WooCommerce hosting, cloud hosting, and agency hosting plans, when purchased directly from veyrohost.com.
To qualify, you must submit a refund request within thirty (30) calendar days of the initial purchase date (not renewal date). The guarantee applies to first-time hosting orders for a given account, not to plan upgrades, downgrades, or subsequent purchases on the same account unless explicitly stated in a promotion.
Refunds under this guarantee cover hosting subscription fees paid for the initial term. Setup fees, domain registrations, SSL add-ons purchased separately, migration services, and third-party licenses are excluded unless otherwise stated.
- The account must not have violated our Terms of Service or Acceptable Use Policy.
- Excessive resource usage indicating production deployment beyond reasonable evaluation may disqualify a request.
- Accounts terminated for abuse, fraud, or chargebacks are not eligible.
- The guarantee applies once per customer or legal entity for hosting services.
3. VPS, Dedicated, and Infrastructure Plans
Virtual private servers (VPS), dedicated servers, and custom infrastructure orders are generally non-refundable once provisioning begins, due to allocated hardware and software licensing costs.
If provisioning has not yet started, you may cancel within forty-eight (48) hours of purchase for a full refund of infrastructure fees. Contact support@veyrohost.com immediately if you need to cancel a pending VPS order.
Partial-month refunds are not available for VPS or dedicated plans unless required by applicable law or expressly approved by VeyroHost management in writing.
4. Domain Name Registrations and Transfers
Domain name registrations, renewals, transfers, premium domains, and registry add-ons are non-refundable once submitted to the registry, except where registry policy or applicable law mandates otherwise.
Registries charge VeyroHost at the time of registration regardless of subsequent cancellation. This includes standard gTLDs, ccTLDs, and specialty extensions.
If a registration fails due to VeyroHost error and cannot be completed, we will refund the domain fee or reattempt registration at no additional charge.
Redemption fees, restore fees, and transfer-out fees charged by registries are non-refundable.
Grace and redemption periods
Expired domains may enter a registry grace period followed by a redemption period with escalating fees. These fees are set by registries and are non-refundable. We recommend enabling auto-renewal and maintaining valid payment methods.
5. Business Email and Productivity Services
Business email mailboxes and productivity add-ons follow the hosting guarantee when purchased as part of an eligible new hosting bundle within the first thirty (30) days.
Standalone email plans are eligible for a pro-rata refund of unused prepaid months if cancelled within thirty (30) days of initial purchase, minus any setup or migration fees.
Email accounts used for bulk sending, spam, or policy violations are not eligible for refunds.
6. Website Builders and AI Tools
Website builder, AI website builder, ecommerce builder, and Horizons plans are eligible for the 30-day money-back guarantee on first-time purchases when no more than one published site has been deployed to production.
If significant AI generation credits, premium templates, or marketplace purchases were consumed, we may deduct their value from the refund amount as disclosed at purchase.
7. SSL Certificates and Security Add-Ons
Paid SSL certificates, malware scanning, WAF, and security add-ons are non-refundable once issued or activated, because certificate authorities and security vendors charge non-recoverable fees.
Free SSL certificates included with hosting plans are cancelled automatically upon hosting cancellation with no separate refund.
8. Promotional Pricing, Coupons, and Bundles
Introductory pricing, coupon codes, and bundled offers are subject to the terms displayed at checkout. Refunds for promotional orders are calculated based on the amount actually paid, not the standard rate.
Free domain offers bundled with annual hosting are void if hosting is refunded within the guarantee period—the domain registration fee (or its promotional value) may be deducted from the hosting refund.
Affiliate or partner promotions may have additional restrictions communicated by the partner.
9. Renewals and Auto-Renewal Charges
Renewal charges are generally non-refundable because services continue to be available for the full renewal term. You are responsible for cancelling auto-renewal before your renewal date if you do not wish to continue.
We send renewal reminders by email where practicable. Failure to receive a reminder does not entitle you to a refund if auto-renewal was enabled.
Exception: if you contact support@veyrohost.com within seven (7) days of an unintended renewal and have not materially used the renewed service, we may, at our discretion, issue a partial credit or refund minus any registry or licensing costs already incurred.
10. Cancellation vs. Refund
Cancelling a service stops future billing but does not automatically trigger a refund. You must explicitly request a refund if you believe you are eligible under this Policy.
Upon cancellation, access to services continues until the end of the paid term unless immediate termination is requested for abuse or legal reasons.
Data may be deleted after account closure per our Terms of Service. Export your data before cancelling.
11. How to Request a Refund
Submit refund requests through one of the following channels:
- Log in to your VeyroHost dashboard and open a billing support ticket.
- Email support@veyrohost.com from your account email address with your order ID, product name, and reason for the request.
- Use the contact form at veyrohost.com/contact for general refund inquiries.
Required information
Include your full name, account email, order or invoice number, product purchased, purchase date, and a brief explanation. Incomplete requests may delay processing.
12. Refund Processing Times and Methods
Approved refunds are issued to the original payment method used for the purchase. We cannot refund to alternative payment methods except where required by law.
Processing times: credit and debit card refunds typically appear within five (5) to ten (10) business days, depending on your financial institution. PayPal and other wallet refunds may take three (3) to seven (7) business days.
Bank transfer or wire refunds, where applicable, may take up to fourteen (14) business days.
You will receive email confirmation when a refund is approved and when it is processed. If you do not see the refund after fifteen (15) business days, contact support@veyrohost.com with your refund reference number.
13. Partial Refunds and Service Credits
In some cases, VeyroHost may offer a partial refund or account credit instead of a full refund, such as when: (a) part of the service term has been consumed; (b) non-refundable registry or licensing fees apply; (c) a promotional bundle component is retained; or (d) a good-faith resolution is appropriate for service issues not covered by SLA credits.
Account credits expire twelve (12) months from issuance unless otherwise stated and are non-transferable.
14. Chargebacks and Payment Disputes
If you dispute a charge with your bank or payment provider without first contacting support@veyrohost.com, your account may be suspended pending investigation. Fraudulent chargebacks may result in permanent termination and collection of amounts owed.
We provide transaction records and service logs to payment processors during dispute investigations. Contact us first—we resolve most billing concerns within one to two business days.
15. Service Level Agreement Credits
If your plan includes a published SLA and we fail to meet committed uptime, you may be eligible for service credits as described in that SLA. SLA credits are separate from refunds under this Policy and must be requested within thirty (30) days of the incident.
SLA credits apply to future invoices unless otherwise stated and do not convert to cash refunds.
16. Exceptions and Legal Rights
Nothing in this Policy limits your statutory rights under applicable consumer protection laws. Residents of certain jurisdictions may have mandatory cooling-off periods or refund rights that override portions of this Policy.
If local law requires a refund we would not otherwise provide, we will comply to the extent required.
17. Contact
For refund questions or to submit a request:
VeyroHost LLC (VeyroHost) — Billing
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
Email: support@veyrohost.com
Phone: +1 307 855 0563
Web: veyrohost.com/contact